Training Programs/Resources
  
"Putting Your Best Foot Forward"
              A proven customer care training program created just for Field Technicians                                
                                                      Attitude                                                                                                                             
                                                                    Professional Demeanor
                                                                    Handling difficult customers
                                                                    Appearance
                                                                    Verbal skills and much more ...

This 4 hour high impact program that will motivate, energize and give your  technicians the skills they need        
                                                  to put  your business ahead of the competition.
Contact us to discuss the benefits of this program for your field technicians and your business.
            
                      We will work to fit into your budget and your tech schedules.
                     * Every Day Excellence
Designed for front line and phone personnel who work every day,      
     all day with your customers.  A must for all employees.         
      

                           Affordable training for all  businesses
    To E-mail us your interests/requests, click on "contact page" and tell us what  you need.

         Suggested Reading-  "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000:    
                                                 Running a Business in Today's Consumer-Driven World "   by Pete Blackshaw

Publisher Comments
In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert
Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review
sites...

  Visit our Partner "                      " for a full line of Customer Service books.              


                 
                  http://www.powells.com/partner/null/subsection/BusinessCustomerService.html